FAQ (Frequently Asked Questions)

To try to help our customers, to speed up purchases on our site and to clarify all possible doubts relating to the consultation of www.geosism.com, we propose a list of FREQUENTLY ASKED QUESTIONS and answers on this page. These questions can help anyone to browse and buy on our site, if the answer is not enough or if you have any further questions, please write to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

MAKE COMBINED SHIPMENTS?

Yes, of course, the products, if possible, are placed inside a single package in order to minimize shipping costs and packaging waste. To find out what types of shipments Geosism & Nature offers and for further details, see the SHIPPING INFO page available under the 'PRODUCT INFO' menu.

 

HOW LONG DOES IT TAKE A PACK TO ARRIVE?

The timing for the delivery of a package depends on the type of goods purchased (weight and volume). Geosism & Nature s.a.s. it only ships following the actual receipt of the payment and the delivery times depend on the type of shipment.

Geosism & Nature s.a.s. performs three different types of shipments 2 times a week: by BRT or SDA courier depending on the type of package and / or weight / volume (the days of the week chosen for the departure of the packages are Monday and / or Tuesday and Thursday and / or Friday, with delivery in 24-48 hours depending on the location), with PALLEX service (with delivery in 72-96 hours depending on the location), with BRT DPD GROUP service (the days of the week chosen for the departure of the packages are on Monday and / or Tuesday and Thursday and / or Friday, with delivery in 4-6 days depending on the location). Shipments are not made outside the Community Territory (EU); are excluded from this service, and subject to customs duties: Bosnia and Herzegovina, Montenegro, Serbia, Azores, Andorra, Switzerland, Liechtenstein, Norway, Channel Islands, Canary Islands, Ceuta, Melilla. All orders received and fully paid by 18.00 on the day before shipment will be processed.

For further details, see the SHIPPING INFO page found under the 'PRODUCT INFO' menu.

 

IT IS POSSIBLE TO INSURE THE PACKAGE?

Yes, it is possible to insure the package with a surcharge on the shipping cost of € 6.

 

HOW YOU HAVE TO ACT TO BUY ON YOUR SITE?

To purchase a product from www.geosism.com, simply add the desired products to the cart (chosen from the product categories or by type of plant directly on the company HOME PAGE). Once all the products have been chosen, we proceed with the LOGIN which will be used by us to have your data for shipping. After this operation, the payment is made (which can be made either by paypal or by bank transfer or by credit on postepay) and subsequently, upon receipt of the payment, the goods are sent.